You must be a Warren County resident in order to schedule an appointment. 


The 2023 Winter Crisis Program will provide eligible households with a one-time benefit to assist with electric utility bills, bulk fuel, wood and propane costs. To qualify, you must meet at least one additional eligibility criteria listed below:

• Percentage of Income Payment Plan Plus (PIPP) clients are eligible for assistance towards their default PIPP payment or first PIPP payment. 

• A household’s electric utility has a disconnect notice, has been shut off, or new electric service is being established for the household. This year the program will be open from November 1, 2022 – March 31, 2023.

You MUST have a signed signature statement. Please download a copy of our Electronic Signature form prior to your appointment. You can find this at , under Programs & Services, click on Energy Programs (HEAP). You must have a signed signature statement to process your application. Without this signature form, it may delay the application process.

You must provide all required application documents no less than 3 days prior to the date of your appointment, or you may be asked to reschedule. Failure to provide the documentation before the scheduled appointment may result in your services being disconnected. Document upload information and instructions may be found below. If you are unable to use the on-line system to submit your application documents, you may submit one of the following ways:

  • WCCS drop off box located at 645 Oak St. Lebanon, OH 45036. Clients will use the back entrance down the ramp.
  • Fax# 513-932-0502

Eligibility for all programs is subject to program calendars, the availability of funds and appointments, and verifiable household income. 

List of Docs to Submit

Failure to submit all required documentation will delay your assistance. Your documentation must be uploaded or dropped off no less than 3 days prior to your appointment. No exceptions.

  • Income
    • Wages for the last 30 days
    • Social Security / SSI / Pension
    • Court Ordered Child Support
    • Worker's Compensation
    • TANF / OWF Benefits
    • Unemployment
    • Utility Reimbursement
    • Self-Employed - (ex. landscapers, home childcare providers, odd jobs, etc.)  Proof of the past 12 months.  A Self-Employment form and prior year tax return, IRS tax transcript or non-filing status.  You can download a Self-Employment form from our website at
    • Seasonal Employees - (ex. Landscapers, school employees, etc.) - paystubs, printout or Seasonal Employment Verification form. Pick up form prior to your appointment or go to our website at (past 12 months)
    • Zero Income - Required: If someone has given you money for rent, bills (including your rent/mortgage, food, utilities, medical and any assistance received). A letter from the gift giver with the amounts given and frequency and their name, address & phone number.
  • Most Current Utility bill in your name/Invoice from bulk fuel/propane
  • Citizenship:
    • Proof of Citizenship (birth certificate, social security cards, U. S. Passport, etc.)
  • Renters:Proof of Residency
    • Copy of lease or statement from the landlord
    • Metropolitan / HUD / Section 8 housing worksheets
  • Food Stamps:
    • Food Stamps / Medicaid - letter or printout from agency

**Please note after reviewing your documents, we may request additional information to complete your application**


Warren County Community Services seeks to reduce poverty and help low-income citizens of the Warren County to meet critical needs and become self-sufficient.

Locations of Warren County Community Services's Energy Assistance sites

  • 645 Oak St. Lebanon, OH 45036 Clients will use the back entrance down the ramp. 

Within minutes of making your appointment, you should receive a confirmation email with a calendar appointment attached to the email. In addition, you will also receive a phone reminder the day before your appointment.

Appointments can be changed or canceled at any time on this website. You can also make or cancel an appointment at any time (24/7) using our automated phone system by dialing (513) 970-6737 and following the instructions.