Welcome to your the Warren County Community Services Emergency HEAP Appointment Scheduler

You must be a Warren County resident in order to schedule an appointment.

Please note: Our agency is a smoke-free environment, this includes smokeless tobacco, vaping, or all forms of e-cigarettes.  

The following holidays, our office will be closed:

• Independence Day, July 4^th 
• Labor Day, Sept 2^nd 

Our address is 645 Oak Street, Lebanon, Ohio, 45036. Please use the Southline Drive entrance.  The HEAP Department entrance is located at the back of the building, down the Handicap ramp. If you enter from the Oak St entrance.  Please park in the back of the building.

Please note all appointments will be in-person for the Summer Crisis Program and the Percentage of Income Payment Plan known as PIPP.

To qualify for the Summer Crisis Program, you must meet at least one eligibility criteria listed below:

The Summer Crisis Program will provide income-eligible households with a one-time benefit to assist with an electric bill and/or purchase an air conditioner and/or fan:

A household with a shut-off, has a disconnect notice or need new service.

A household member who is 60 years of age or older.

A household member with a documented medical condition.

A client enrolling in PIPP or has a PIPP default.

You may upload your documents prior to your appointment, by clicking on the Document upload button to the right of this screen.   If you are unable to use the on-line system to submit your application documents, you will need to bring all required documentation to your scheduled appointment in paper form.

Eligibility for all programs is subject to program calendars and verifiable household income.  

List of Documents to Submit

Failure to submit all required documentation will delay your assistance. All documentation must be in paper form. No exceptions.

Income

Wages for the last 30 days from the date of appointment

Social Security / SSI / Pension (when applicable: provide proof of disability doc)

Court Ordered Child Support

Worker's Compensation

TANF / OWF Benefits

Unemployment

Utility Reimbursement

Self-Employed - (ex. landscapers, home childcare providers, odd jobs, etc.)  Proof of the past 12 months.  A Self-Employment form and prior year tax return, IRS tax transcript or non-filing status.  You can download a Self-Employment form from our website at:  www.wccsi.org     

Seasonal Employees - (ex. Landscapers, school employees, etc.) - paystubs, printout or Seasonal Employment Verification form for the past 12 months. Pick up form prior to your appointment or go to our website at: www.wccsi.org 

Zero Income - Required: If someone has given you money for rent, bills (including your rent/mortgage, food, utilities, medical and any assistance received). A letter from the gift giver with the amounts given and frequency and their name, address & phone number.

Most Current Utility bill in your name/Invoice from bulk fuel/propane

Citizenship:

Proof of Citizenship (birth certificate, social security cards, U. S. Passport, etc.)

Renters: Proof of Residency

Copy of most current lease or statement from the landlord

Metropolitan / HUD / Section 8 housing worksheets-(most current year)

Food Stamps:

Food Stamps -most current letter or printout from agency

**Please note after reviewing your documents, we may request additional information to complete your application**