Welcome to your the Warren County Community Services Emergency HEAP Appointment Scheduler

You must be a Warren County resident to schedule an appointment.  All appointments will be in-person.  

The following holidays will be observed: (Our agency will be closed)

• Thursday, Nov. 27, 2025-Thanksgiving Day
• Wednesday, Dec. 24, 2025-Christmas Eve
• Thursday, Dec. 25, 2025-Christmas Day
• Thursday, Jan. 1, 2026-New Year’s Day
• Monday, Jan. 19, 2026-Martin Luther King Jr. Day
• Monday, Feb. 16, 2026-President’s Day

Our agency is a smoke-free environment, this includes smokeless tobacco, vaping, or all forms of e-cigarettes.  

Our address is 645 Oak Street, Lebanon, Ohio, 45036. The HEAP Department entrance is located at the front of the building. Designated parking for visitors is located at the front of the parking lot. 

The Winter Crisis Program will provide income-eligible households with a one-time benefit to assist with their main heating source and/or their secondary heating source.
To qualify, you must meet at least one additional eligibility criteria listed below:

• A household with a disconnect notice, has been shut off, or new service is being established
• A household having less than 25% of bulk fuel/propane

A one-time hold will be placed on your natural gas and/or electric account.  You must provide account numbers when making the appointment. 

Please note: City of Lebanon customers will not receive a one-time hold.
Missing a scheduled appointment may result in your services being disconnected.  If there are no available appointments please try again the next day.

You may upload your documents prior to your appointment, by clicking on the Document upload button to the right of this screen.   If you are unable to use the on-line system to submit your application documents, you must bring all required documentation to your scheduled appointment in paper form.

Eligibility for all programs is subject to program calendars and household income. 

Failure to submit all required documentation will delay your assistance. All documentation must be in paper form. No exceptions.

• Income

• Wages for the last 30 days from the date of appointment

• Social Security / SSI / Pension (when applicable: provide proof of disability doc)

• Court Ordered Child Support Payment History

• Worker's Compensation

• TANF / OWF Benefits

• Unemployment

• Utility Reimbursement

• Self-Employment - (ex. landscapers, home childcare providers, odd jobs, etc.)  Proof of the past 12 months.  A Self-Employment form and prior year tax return, IRS tax transcript or non-filing status.  You can download a Self-Employment form from our website at: (Ctrl + Click) 
  https://www.wccsi.org/sitepages/PGM_ENERGY-EHEAP.html     

• Seasonal Employees - (ex. Landscapers, school employees, etc.) - paystubs, printout or Seasonal Employment Verification form for the past 12 months. Pick up form prior to your appointment or go to our website at: (Ctrl + click) 
  https://www.wccsi.org/sitepages/PGM_ENERGY-EHEAP.html 

• Zero Income - Required: If someone has given you money for rent, bills (including your rent/mortgage, food, utilities, medical and any assistance received). A letter from the gift giver with the amounts given and frequency and their name, address & phone number. If behind on bills, please provide documentation.

• Most Current Utility bill in your name/Invoice from bulk fuel/propane

• Citizenship:

• Proof of Citizenship (birth certificate, social security cards, U. S. Passport, etc.)

• Renters: Proof of Residency

• Copy of most current lease or statement from the landlord

• Metropolitan / HUD / Section 8 housing worksheets- (most current year)

  • HUD participants must have landlord information

• Food Stamps:

• Food Stamps -most current letter or printout from agency

**Please note after reviewing your documents, we may request additional information to complete your application**