Welcome to your the Warren County Community Services Emergency HEAP Appointment Scheduler

You must be a Warren County resident to schedule an appointment.  All appointments will be in-person.  

The following holidays will be observed: (Our agency will be closed)

• Wednesday, November 11, 2026-Veteran’s Day
• Thursday, November 26, 2026-Thanksgiving Day
• Thursday, December 24, 2026-Christmas Eve
• Monday, January 18, 2027-Martin Luther King Jr. Day
• Monday, February 15, 2027-President’s Day

Our address is 645 Oak Street, Lebanon, Ohio, 45036  

The Winter Crisis Program will provide income-eligible households with a one-time benefit to assist with their main heating source and/or their secondary heating source. 

To qualify, you must meet at least one additional eligibility criteria listed below:

• A household with a disconnect notice, has been shut off, or new service is being established
• Transfer of service within Warren County. If your old bill is from another county you must go to that county agency 
• A household having less than 25% of bulk fuel/propane
• A household that heats with wood
• Heating unit repair or replacement is needed for homeowners only

A one-time hold will be placed on your natural gas and/or electric account.  You must provide account numbers when making the appointment. 

Note about HEAP credits: Please note your HEAP credit is determined and approved by the Ohio Department of Job and Family Services.  You will receive a letter stating the amount of that credit. Once you receive this letter it can take up to 6+ weeks to be applied to your account.    Please do not call our office inquiring about the HEAP credits.

Please note: City of Lebanon customers will not receive a one-time hold.

 Missing a scheduled appointment may result in your services being disconnected.  If there are no available appointments, please try again the next day.

You may upload your documents prior to your appointment, by clicking on the Document upload button to the right of this screen.   If you are unable to use the on-line system to submit your application documents, you must bring all required documentation to your scheduled appointment in paper form.

Eligibility for all programs is subject to program calendars and household income. 

You may upload your documents prior to your appointment, by clicking on the Document upload button to the right of this screen.   If you are unable to use the on-line system to submit your application documents, you will need to bring all required documentation to your scheduled appointment in paper form.

List of Docs to Submit

Failure to submit all required documentation will delay your assistance. All documentation must be in paper form. No exceptions.

Income

Wages for the last 30 days from the date of appointment

Social Security / SSI / Pension (when applicable: provide proof of disability doc)

Court Ordered Child Support

Worker's Compensation

TANF / OWF Benefits

Unemployment

Utility Reimbursement

Self-Employed - (ex. landscapers, home childcare providers, odd jobs, etc.)  Proof of the past 12 months.  A Self-Employment form and prior year tax return, IRS tax transcript or non-filing status.  You can download a Self-Employment form from our website at: (Ctrl + click)  https://www.wccsi.org/sitepages/PGM_ENERGY-EHEAP.html  

Seasonal Employees - (ex. Landscapers, school employees, etc.) - paystubs, printout or Seasonal Employment Verification form for the past 12 months. Pick up form prior to your appointment or go to our website at: (Ctrl + click)  https://www.wccsi.org/sitepages/PGM_ENERGY-EHEAP.html 

Zero Income - Required: If someone has given you money for rent, bills (including your rent/mortgage, food, utilities, medical and any assistance received). A letter from the gift giver with the amounts given and frequency and their name, address & phone number. If behind on bills, please provide documentation. 

Most Current Utility bill in your name/Invoice from bulk fuel/propane

Citizenship:

Proof of Citizenship (birth certificate, social security cards, U. S. Passport, etc.)

**Please note after reviewing your documents, we may request additional information to complete your application**